Skip to main content

Customer Center

Customer Center

⚠️Beta Feature

RevenueCat's Customer Center is currently in beta, and only available on iOS 15.0+ at the moment. Feedback is welcome!

📘

Customer Center is available on Pro and Enterprise plans. If you're on a legacy plan click here to review your plan and consider upgrading.

Overview​

Customer Center is a self-service UI that can be added to your app to help your customers manage their subscriptions on their own. With it, you can prevent churn with pre-emptive promotional offers, capture actionable customer data with exit feedback prompts, and lower support volumes for common inquiries — all without any help from your support team.

Features currently available​

The Customer Center can be configured through the RevenueCat Dashboard, including advanced configuration of the JSON directly.

It can be used to allow customers to:

  • Cancel active subscriptions
  • Request refunds
  • Change their subscription plans
  • Restore previous purchases and contact your support email if they have trouble restoring

It can be used to allow developers to:

  • Require customers to update their app if they are on an older version before being able to contact your support email
  • Ask customers to provide the reason for their cancellation or refund request
  • Automatically provide promo offers to retain customers

Current limitations​

  • Only available on iOS 15+
  • Limited visual configuration options in the dashboard, though advanced configuration is still supported via JSON. Learn more.
  • We are exposing a SwiftUI view and a modifier, but have not yet built a UIKit wrapper to help integrating on UIKit apps. This is on our roadmap.

Concepts​

Paths​

A path represents a unique subscription problem your customer might need to solve. Today we support:

  • Cancellation
  • Refund Request
  • Plan Changes
  • Missing Purchases

When a customer initially opens the Customer Center, these are the main options they'll see to select from.

Customer Center Paths

Feedback surveys​

Any path can have a custom feedback survey attached to it with a question & answers that you define. You might use a survey simply to understand why a customer selected a given path (e.g. why they're looking to cancel), or you may use a survey to motivate them to change their mind with a compelling promotional offer. Learn more about configuring feedback surveys.

Customer Center Cancellation

Promotional offers​

Promotional offers are attachable to particular feedback survey options and to paths. We think you might be able to reduce churn if you capture customers who are looking for a way to make changes to their subscription if you offer them a discount at that exact time.

Next steps​

To get started integrating the Customer Center in your app, click here. Or, to explore the configuration options for the Customer Center, click here