Customer Center
Customer Center is a self-service UI that can be added to your app to help your customers manage their subscriptions on their own. With it, you can prevent churn with pre-emptive promotional offers, capture actionable customer data with exit feedback prompts, and lower support volumes for common inquiries โ all without any help from your support team.
Customer Center is available on Pro and Enterprise plans. If you're on a legacy plan click here to review your plan and consider upgrading.
Featuresโ
The Customer Center can be configured through the RevenueCat Dashboard.
It can be used to allow customers to:
- Cancel active subscriptions
- Restore previous purchases and contact your support email if they have trouble restoring
- Link to external websites
- Link to other app sections using deeplinks
- Request refunds (iOS only)
- Change their subscription plans (iOS only)
It can be used to allow developers to:
- Require customers to update their app if they are on an older version before being able to contact your support email
- Ask customers to provide the reason for their cancellation or refund request
- Automatically provide promo offers to retain customers
Getting Startedโ
To use Customer Center, simply:
- Install the RevenueCat UI SDK:
RevenueCat SDK | Version required for Customer Center |
---|---|
purchases-ios | 5.14.0 and up |
purchases-android | 8.12.0 and up |
react-native-purchases-ui | Coming soon |
purchases-flutter | Coming soon |
purchases-kmp | Coming soon |
Limitationsโ
Platforms (support for more coming)โ
- โ iOS 15.0 and higher
- โ Mac Catalyst 15.0 and higher
- โ Android 7.0 (API level 24)
- โ macOS
- โ tvOS
- โ watchOS
- โ visionOS
Conceptsโ
Management optionsโ
There are 4 main management options that customers can choose from. Today we support:
- Cancellation
- Missing Purchases
- Refund Request (iOS only)
- Plan Changes (iOS only)
When a customer initially opens the Customer Center, these are the main options they'll see to select from.
Feedback surveysโ
Any management option can have a custom feedback survey attached to it with a question & answers that you define. You might use a survey simply to understand why a customer selected a given path (e.g. why they're looking to cancel), or you may use a survey to motivate them to change their mind with a compelling promotional offer. Learn more about configuring feedback surveys.
Promotional offersโ
Promotional offers are attachable to particular feedback survey options and to paths. We think you might be able to reduce churn if you capture customers who are looking for a way to make changes to their subscription if you offer them a discount at that exact time.
Next stepsโ
- Now that you know how our Customer Center works, read about integrating the Customer Center in iOS or Android
- Or, to explore the configuration options for the Customer Center, click here