---
id: "web/web-billing/refunding-payments"
title: "Refunding Payments"
description: "You can refund a one-time or non-subscription purchase made by a customer, or any payment of a customer's subscription."
permalink: "/docs/web/web-billing/refunding-payments"
slug: "/web/web-billing/refunding-payments"
version: "current"
original_source: "docs/web/web-billing/refunding-payments.mdx"
---

> **AI agents:** This is the Markdown version of a RevenueCat documentation page. For the complete documentation index, see [llms.txt](https://www.revenuecat.com/docs/llms.txt).

You can refund a one-time or non-subscription purchase made by a customer, or any payment of a customer's subscription.

Refunding returns the funds to the customer's payment method (it can take a few days for the payment to be returned, depending on the payment method and the customer's bank).

For subscriptions:

- If the most recent payment is refunded, the customer immediately loses access to any associated entitlements.
- If an earlier payment is refunded, entitlement access remains untouched.

For one-time or non-subscription purchases, the customer immediately loses access to any associated entitlements.

:::info[No refund for subscriptions with billing issues]
For subscriptions where the most recent invoice failed to be collected, you can't refund the payment (since no payment was made). You can still cancel the subscription.
:::

To refund a one-time or non-subscription purchase, or the most recent payment of a subscription, click on the "..." menu on the subscription in the "Entitlements" card of the customer profile and then select "Refund".

![Refund option in the subscription menu on the Entitlements card](https://www.revenuecat.com/docs_images/web/web-billing/refunding-subscription-menu.png)

To refund an older payment, click on the `INITIAL_PURCHASE` or `RENEWAL` event in the Customer History of the customer profile and then select "Refund".

![Refund button on the Event Details page for a RENEWAL event](https://www.revenuecat.com/docs_images/web/web-billing/refunding-event-details.png)