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Send in-app purchase events to Intercom

With accurate and up-to-date subscription data in Intercom, you'll be set to turbocharge your customer engagement and support

Use the Intercom integration to:

  • Create custom filters

    Group your users into actionable segments based on in-app behaviours.

  • Empower support

    View cross-platform customer purchase histories and easily grant promotional subscriptions.

  • Trigger campaigns

    Create campaigns based on in-app events to improve conversions and reduce churn.

Events

Using our Intercom integration you can connect the following events:

  • Initial Purchase

    The first purchase of an auto-renewing subscription product that does not contain a free trial.

  • Trial Started

    The start of an auto-renewing subscription product free trial.

  • Trial Converted

    When an auto-renewing subscription product converts from a free trial to normal paid period.

  • Trial Cancelled

    When a user turns off renewals for an auto-renewing subscription product during a free trial period.

  • Renewal

    When an auto-renewing subscription product renews OR a user repurchases the auto-renewing subscription product after a lapse in their subscription.

  • Cancellation

    When a user turns off renewals for an auto-renewing subscription product during the normal paid period.

  • Uncancellation

    When a user re-enables the auto-renew status for a subscription.

  • Non Subscription Purchase

    The purchase of any product that's not an auto-renewing subscription.

  • Billing Issues

    There has been a problem trying to charge the subscriber. This does not mean the subscription has expired (in the case of a grace period enabled).

  • Expiration

    A subscription has expired and access should be removed.

  • Product Change

    When a user has changed the product of their subscription. This does not mean the new subscription is in effect immediately. See Managing Subscriptions for more details on updates, downgrades, and crossgrades.

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